If the customers’ expectations are not met, the customer votes with their feet.
Make sure that doesn’t happen by implementing our afterSales training.
See what others say about our programs
Richard is an absolutely phenomenal trainer! His expertise and engaging teaching style made complex concepts easy to understand. He tailored the session to my specific needs, boosting my confidence and skills immensely. Highly recommend for any service/sales advisor looking to excel. Truly a game-changer!
Chris Udeho, New Service Advisor
Would receiving accolades such us 'Most Improved Business', ‘Franchise Dealer of the Year’ and ‘Training Award’ from Motor Trader and Automotive Management Magazines Seem Realistic Right Now?
Service teams are often the ‘pivot’ to customers coming back in the business to buy another car and complete the circle . If the customers’ expectations are not met, the customer votes with their feet. Our training & development activities are industry leading and continue to receive e national awards and recognition.
As a measure of our successes, many of our training partners have received accolades such us ‘Most Improved Business’, ‘Franchise Dealer of the Year’ and ‘Training Award’ from Motor Trader and Automotive Management Magazines, to add to this many have been in the top ten for customer excellence awards for the Manufacturers, this as a bi-product of our training with them.
How Often Can You Say You Deliver A 5 Star Service?
STOP COMPETING WITH THE REST.
The 5* star Connect Service Program has been carefully crafted over the last 10 years to help give service teams the ‘blue print for’ over- delivering with their service customers with a tried, tested and simple 10 step Customer Journey.
SKIP THE GUESSWORK, AND BEGIN USING OUR 4 STEP A.C.A.P MODEL TODAY
This ‘success model’ is done in 4 simple steps, to streamline the program. Deliver an incredible service plan and customer service from start to finish to ensure your customers come back, happy and open to referring.