Business Health Check
Step 1
Understanding the sales activity of the business and what it needs to be achieving.
Step 2
Identify with the client where we need to close the gaps on.
Step 3
Show and demonstrate what needs to be achieved with team members to hit respective commercial goals
Developing Dealerships Sales & Service
At Talksales we believe that every customer that enters your dealership should feel valued, listened to and understood, not rushed for a sale.
Sales Workshops
Leads are crucial for any business to grow. We get your team comfortable on the phone and build their outbound call skills through our proven systems.
Service Workshops
We accelerate the sales and service providers within their roles so they can deliver an even better customer experience within your business.
Call Training
With a heavy focus on the telephone and negotiating skills, we help guide best practices to newly qualified sales advisors so they hit the ground running.
TalkSales Offers
Solutions For All
After 35 years experience, we understand that not every dealership has the same issues. That's why we cover the following methods...
Lead Generation
Leads are crucial for any business to grow. We get your team comfortable on the phone and build their outbound call skills through our proven systems.
Online Mentoring
We accelerate the sales and service providers within their roles so they can deliver an even better customer experience within your business.
Sales Workshops
With a heavy focus on telephone and negotiating skills we help guide best practices to newly qualified sales advisors so they hit the ground running.
Call Training
We help sales advisors recognise the importance of professionally handling the call and creating a positive experience with your business. We introduce role plays and ‘tried and tested’ techniques.
Service Workshops
We focus on creating income opportunities and generating more revenue within the service advisor role due to the changing nature of business, this is an often overlooked revenue stream.
Staff Recruitment
Finding the right staff is extremely challenging and ‘steals’ time away from other revenue driving tasks that affect business growth. We combat this by managing the process for you.
When Consulting Dealerships We Focus On
Whilst there are many other points to focus on without the right sales and service systems it's extremely hard to deliver predictable results...
The Sales
We help guide best practices to newly qualified sales advisors so they hit the ground running.
The Service
We focus on creating income opportunities and generating more revenue within the service advisor role
Our Trusted Clients
Our Projects
Here at Talksales we're moving with the times and working on bringing the following projects to the market.
We Love to Hear From You
You have questions? Contact us today, we’re here to help.
Client Testimonials
TalkSales have been proudly delivering training and developing Palmers for a number of years, mentoring and coaching across the Group with Bi-weekly visits, this involves coaching the sales and service teams 1-2-1 on key elements in their roles to help develop the teams to achieve outstanding results for the Group. This has helped New Sales and Service advisers accelerate performance with consistency and enthusiasm and see so many new starters maintain the progress over the years.
Palmers
We have been training partner for the Charters Group for a number of years , The Sales Development Program means all new starters attend a TalkSales three day Sales Foundation workshop which is interactive and dynamic to ‘walk’ the Sales Advisers through the authorized Charters Sales Process to help accelerate the success of all new sales people joining the business. We then support and follow up the Delegates with in dealer bi -weekly coaching sessions introducing skills on inbound and outbound lead generation calls to drive the appointment rate up.
Charters
Fantastic working with the specialised used car team at Trade Price Cars in Essex who do so many things well to achieve the results we have so far got a sparkling recommendation from the owner Dan Kirby “Richard has transformed the mentality and productivity of our sales team. His enthusiasm for making a difference in our business has driven us to a 20% increase in sales. I could not recommend Richard and Talk Sales Europe enough.”
Trade Price Cars
Fantastic to start working with Cambria Group recently, at County Motor works Vauxhall in Essex, this was to introduce to the Sales team and new starters about 3 Key basics , 1- The customer Journey for all showroom opportunities , 2- Inbound Telephone enquiries and ‘maxing’ the appointment rate and show ups. Along with 3- how to generate even more appointments from outbound Lead generation calls, with all three achieving some outstanding results for the Group which we are delighted to achieve.
Cambria
We have recently started a Group wide Service Training Program with Brindley Garages Group., working with Senior Management , Service Managers and Service Advisers to launch a group Service Development Program. This is aimed at achieving consistency in the multi franchise Group , including Honda, Vauxhall, Kia ,Hyundai, Nissan, Mitsubishi, Volvo & Mazda brands. This is for the business to yield even better results from inbound calls turning more into bookings , developing eVHC skills and objection handling techniques to uplift revenue for the business. All these plus more to be combined with delivering an exceptional customer experience leading to an even higher retention of customers for the business.
Brindley
TalkSales have been the training provider for 4 years now at the ‘the Co’ !, delivering in that time at least 25 three day Sales Foundation workshops for new and experienced Sales Advisers across the group to learn and develop the Wilson & Co sales process to help maximise results from showroom enquiries This along with a similar number of Phone Lead Generation Workshops to get even better results on the phone for the Sales departments. It’s a privilege to work with Wilson & co.
Wilson & Co
Having worked with Richard for a number of years, I am always left in admiration for his passion and dedication to his training.
Rebecca WillisGroup Marketing Manager
Richard is a professional with many years of experience in this sector and always conducts interesting and engaging sessions.
Edward WallCommercial Manager, Autoglym
I have been working with Richard for over 10 years and he is as enthusiastic and passionate today as he was then, a true professional with high personal standards
Jason SmithSales Director, Ken Brown
His Sales courses and training are contemporary, enlightening and bring out the very best for Advisors who are New to the industry or in need of a Refresher.
William Murray-BruceSales Manager