We coach dealerships on delivering an incredible sales and service experience
Our services
LEAD GENERATION
This training is aimed at developing sales advisors to improve both their quality and confidence of their outbound call skills. We introduce a number of call structures to help Advisers build rapport, qualify and offer a quality timed appointment.
ON SITE MENTORING
The key objectives of the On Site Mentoring is to accelerate the sales and service advisors within their roles. We also help ensure Advisors are able to deliver an even better customer experience so they can achieve fantastic results for themselves within the business.
SALES WORKSHOPS
We focus on face to face, telephone and negotiating skills along with activity management 'best practises' to help get experienced and newly hired sales advisors 'toolkit' even bigger. We focus on the customer sales journey to maximise results.
SERVICE WORKSHOPS
The Role of a Service Adviser has changed immensely in the last 4 to 5 years, with even more focus on creating income opportunities and generating more revenue. We help unlock this for your team in our innovative one day workshops.
STAFF RECRUITMENT
In our experience of working in the Automotive sector finding the right staff for Sales and After Sales can be labour and time intensive for Managers, 'stealing' time away from other equally important roles that effects performance for the business. We combat this by managing the process for you.
CALL TRAINING
We help Sales Advisers recognise the importance of professionally handling the call, how to create a positive first impressions of your business, along with introducing and role playing 'tried and tested' call structures to help deliver a consistent approach and style on the phone.
Our team
Client reviews
"His Sales courses and training are contemporary, enlightening and bring out the very best for Advisors who are New to the industry or in need of a Refresher."
William Murray-Bruce
Sales Manager
"Having worked with Richard for a number of years, I am always left in admiration for his passion and dedication to his training."
Rebecca Willis
Group Marketing Manager
"I have been working with Richard for over 10 years and he is as enthusiastic and passionate today as he was then , a true professional with high personal standards"
Jason Smith
Sales Director At Ken Brown