This training is aimed at developing sales advisors to improve both their quality and confidence of their outbound call skills. We introduce a number of call structures to help Advisers build rapport, qualify and offer a quality timed appointment.
The key objectives of the On Site Mentoring is to accelerate the sales and service advisors within their roles. We also help ensure Advisors are able to deliver an even better customer experience so they can achieve fantastic results for themselves within the business.
We focus on face to face, telephone and negotiating skills along with activity management ‘best practises’ to help get experienced and newly hired sales advisors ‘toolkit’ even bigger. We focus on the customer sales journey to maximise results.
The Role of a Service Adviser has changed immensely in the last 4 to 5 years, with even more focus on creating income opportunities and generating more revenue. We help unlock this for your team in our innovative one day workshops.
In our experience of working in the Automotive sector finding the right staff for Sales and After Sales can be labour and time intensive for Managers, ‘stealing’ time away from other equally important roles that effects performance for the business. We combat this by managing the process for you.
We help Sales Advisers recognise the importance of professionally handling the call, how to create a positive first impressions of your business, along with introducing and role playing ‘tried and tested’ call structures to help deliver a consistent approach and style on the phone.
Having been in the motor trade for over 30 years and held every position possible in that time, I understand the needs of dealers and what makes them stand out.
Having run his own consultancy business, Mark came on board in 2017 due our increasing demand for client focussed workshops that deliver incredible results and has helped TalkSales grow ever since with passion and enthusiasm.
“His Sales courses and training are contemporary, enlightening and bring out the very best for Advisors who are New to the industry or in need of a Refresher.”
“Having worked with Richard for a number of years, I am always left in admiration for his passion and dedication to his training.”
Group Marketing Manager
“I have been working with Richard for over 10 years and he is as enthusiastic and passionate today as he was then , a true professional with high personal standards”
Sales Director At Ken Brown