If the customers’ expectations are not met, the customer votes with their feet.

Make sure that doesn’t happen by implementing our afterSales training.

See what others say about our programs

Richard is an absolutely phenomenal trainer! His expertise and engaging teaching style made complex concepts easy to understand. He tailored the session to my specific needs, boosting my confidence and skills immensely. Highly recommend for any service/sales advisor looking to excel. Truly a game-changer!

Chris Udeho, New Service Advisor

Would receiving accolades such us 'Most Improved Business', ‘Franchise Dealer of the Year’ and ‘Training Award’ from Motor Trader and Automotive Management Magazines Seem Realistic Right Now?

Service teams are often the ‘pivot’ to customers coming back in the business to buy another car and complete the circle . If the customers’ expectations are not met, the customer votes with their feet. Our training & development activities are industry leading and continue to receive e national awards and recognition.

As a measure of our successes, many of our training partners have received accolades such us ‘Most Improved Business’, ‘Franchise Dealer of the Year’ and ‘Training Award’ from Motor Trader and Automotive Management Magazines, to add to this many have been in the top ten for customer excellence awards for the Manufacturers, this as a bi-product of our training with them.

How Often Can You Say You Deliver A 5 Star Service?

STOP COMPETING WITH THE REST.

The 5* star Connect Service Program has been carefully crafted over the last 10 years to help give service teams the ‘blue print for’ over- delivering with their service customers with a tried, tested and simple 10 step Customer Journey.

This to uptick customer satisfaction , retention and revenue . We walk the service Advisers through the architecture of the Customer Journey to help anchor in the key elements of each step.

SKIP THE GUESSWORK, AND BEGIN USING OUR 4 STEP A.C.A.P MODEL TODAY

This ‘success model’ is done in 4 simple steps, to streamline the program. Deliver an incredible service plan and customer service from start to finish to ensure your customers come back, happy and open to referring. 

WHAT CAN THE CONNECT SERVICE PROGRAM DELIVER FOR YOU?

Have a structured process and be clearer on business expectations.

For the Service Advisers to create a welcoming and professional first impression to the Service Visitor

Convert more enquiries to booked appointments.

Learn how to deliver the eVHC call structure & boost sales.

How to use the A.P.A.C strategy to increase upsell revenue