Make sure that doesn’t happen by implementing our afterSales training.
See what others say about our programs
Service teams are often the ‘pivot’ to customers coming back in the business to buy another car and complete the circle . If the customers’ expectations are not met, the customer votes with their feet. Our training & development activities are industry leading and continue to receive e national awards and recognition.
As a measure of our successes, many of our training partners have received accolades such us ‘Most Improved Business’, ‘Franchise Dealer of the Year’ and ‘Training Award’ from Motor Trader and Automotive Management Magazines, to add to this many have been in the top ten for customer excellence awards for the Manufacturers, this as a bi-product of our training with them.
The 5* star Connect Service Program has been carefully crafted over the last 10 years to help give service teams the ‘blue print for’ over- delivering with their service customers with a tried, tested and simple 10 step Customer Journey.
This ‘success model’ is done in 4 simple steps, to streamline the program. Deliver an incredible service plan and customer service from start to finish to ensure your customers come back, happy and open to referring.